Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All content appearing on this Web site is the property of Primo Activewear, LLC

    355 Welwyn Walk

    Alpharetta, GA 30022

    Copyright 2008. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright 2008 Primo Activewear, LLC. All rights reserved.

    Primo Activewear reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

    Content generated by Primo Activewear such as text, web pages e-mail communications, graphics, photography, logos, button icons, images, video, audio clips and software, is the property of Primo Activewear, LLC, and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on our website is the exclusive property of Primo Activewear, LLC and is protected by U.S. and international copyright laws. All software used to present and manage our products is the property of Primo Activewear, LLC or its software suppliers and is protected by U.S. and international copyright laws. You may use the content and software published on our website as an information resource only. Any other use is strictly prohibited

    All trademarks, service marks, and trade names used by Primo Activewear, LLC are proprietary to Primo Activewear, LLC. The Primo Activewear, LLC and other logos, icons, scripts, service names, phrases, page headers and graphics are trademarks or trade dress of Primo Activewear, LLC. Without express written consent, Primo Activewear, LLC's trademarks and trade dress may not be used in any manner that is likely to cause confusion among our customers or guests, or in any manner that disparages or discredits Primo Activewear, LLC. To the extent you have in any manner violated or threatened to violate Primo Activewear, LLC's intellectual property rights, Primo Activewear, LLC may seek injunctive or other appropriate relief in any state or federal court. Any other trademarks that appear that aren't owned by Primo Activewear, LLC are the property of their respective owners, who may or may not be associated with Primo Activewear, LLC

    © 2008, Primo Activewear, LLC. All Rights Reserved. Trademarks are property of Primo Activewear, LLC.

    Shipping Policy:

    Primo Activewear currently only ships within the United States. Orders will be shipped via United States Postal Service (USPS) Priority mail with a flat rate of $5.50 getting your goods to you in 2-3 business days. The cost of the flat rate will increase slightly as the weight of your order increases. We also ship via USPS Express Mail offering overnight service. We will make every effort to ship your order within 2 business days after you receive email confirmation. Primo Activewear does not ship to PO boxes. We do not ship on Saturdays and Sundays; all orders placed on Saturday and Sunday will be processed that following Monday. During the holidays and Sundays, our order processing time may increase. Primo Activewear charges applicable sales tax for orders shipped within Georgia. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

    Return and Exchange Policy:

    We will be glad to make an exchange or credit your credit card account for any items with which you are not completely satisfied. Items must be returned to Primo Activewear within 14 days of the shipping date - unworn, unwashed, and in perfect condition. Primo Activewear cannot refund the shipping charges of returned or exchanged merchandise. Return shipping costs are the responsibility of the customer. We suggest sending all returns via insured mail for your protection in the event of loss or damage. Should you feel your product is defective, we will accept returns or exchanges within 45 days of the shipping date. Only after evaluation of the damaged goods will Primo Activewear pay for shipping fees to replace the damaged goods with a product of the same value.

    All returns or exchanges should be sent to:

    Primo Activewear, LLC

    355 Welwyn Walk

    Alpharetta, GA 30022

    Back Orders:

    If an item or a particular item size is out of stock, you will be notified via email and you will be presented with a series of options. We will give you the date the item will be available, and we will ask if you want to wait for the item. We can ship what is available and wait for the back ordered item, we can issue a gift certificate for future use for that item, or we can issue back a credit to your credit card and close the back order. We will notify you within 48 hours of creating a back-ordered item.

    Privacy Notice:

    We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy. When you place an order, we need to know your name, e-mail address, mailing address, phone number, credit-card number and expiration date. This allows us to process and fulfill your orders and keep you informed about your order status. Primo Activewear may also send new products and special offers to your email address to keep you informed about our products. If you would rather not receive this information, please notify us by email. Make sure to notify us for each account or e-mail address you have left with us. Primo Activewear, LLC does not sell, rent or lease its customer lists to third parties.

    Security:

    Our website uses Secure Sockets Layer (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. This is the industry standard technology for encrypting data and is utilized by the most well known e-commerce sites. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. You can verify that your connection is secure by checking for the unbroken key or closed lock (depending on your browser) in the lower left or right hand corner of your browser. This symbol should be present on the page that requests your personal financial information. In addition, the URL or Address Line on your browser will show "https" instead of "http" when the page is secure.

    In addition to our use of SSL, we provide additional security by not maintaining a record of your credit card number in any of our databases. This means that you must re-enter your credit card information every time you purchase from our site, but the slight inconvenience is balanced by the increased security that our policy provides. If, despite our measures, you still do not feel comfortable placing an order online or if you just prefer to shop by phone, please feel free to contact Tanya at 770-235-3633 or tanya@primoactivewear.com. If we are unavailable, please leave your name and a phone number and we will return your call promptly.

    Contact Us:

    If you have any questions about our products, ordering online or about anything you read on our website, do not hesitate to contact us at 770-235-3633 during the business hours of 8am - 7pm EST Monday through Thursday and 8am - 5pm EST Friday. Or, email us anytime of day at info@primoactivewear.com

    We will respond to your inquiry within 48 business hours.

    Our Mailing Address is:

    Primo Activewear

    355 Welwyn Walk

    Alpharetta, GA 30022